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Cubroid technical support is right here — select the product you need help with below, and jump straight to step-by-step video guides.
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Cubroid Technical Support for Every Product You Own
Whether you've got Coding Blocks, Curo AI, or Artibo, this page brings all of our Cubroid technical support resources together in one place. Instead of hunting through manuals or guessing at settings, pick the product you need help with and jump straight to the relevant video guide or step-by-step fix below.
Our Cubroid technical support content is written from real questions we get from parents, teachers, and schools — covering everything from firmware updates and app setup to troubleshooting a connection that keeps dropping. If your issue isn't listed, our team is one message away and typically replies within a single business day.
Coding Blocks support & video guides
How to Use the Coding Cubroid App
▶ Advanced CubroidAdvanced Coding Features & Examples | App Features
▶ Advanced CubroidAdvanced Coding | App Introduction
▶ Cubroid ManagerHow to Set the Group Number — Why Group Numbering Matters
▶ Cubroid ManagerHow to Recover the Coding Block Firmware
▶ Cubroid ManagerHow to Update the Firmware
Curo AI support & video guides
Reinstalling Curo AI? Here's what changed in Python 3.0.1
A malfunction in Cubroid's machine learning feature is stopping Curo AI 2.0.0 from learning properly. The fix is simple — uninstall your current version and install Curo AI Python 3.0.1 instead.
⬇ Download Curo AI Python 3.0.1Everything else works the same as before, plus new Python features — the only change is that the "Dot Plotting" command block for LED blocks isn't available in this version.
Still stuck? Contact us directly using the details below.
Curo AI (Scratch 3.0) Only Supports Windows
Here's what's supported today — Mac and Chromebook support isn't available yet.
How to Set Up Curo AI for Python (Scratch 3.0 + AI + Python)
Please download the Curo AI for Python Setup 3.0.0 file from the link below.
Download Curo AI for Python Setup 3.0.0 →Trouble Connecting the Curo AI Program to the Curo AI Blocks?
Having issues connecting? Work through these six steps in order:
Turn off the scratch link and restart it. Restarting your laptop can also help.
Is your laptop connected to the internet? If not, establish a connection first.
Enable Bluetooth®. Some laptops only allow 1–6 connected devices due to policy limits.
Confirm you have version 1.4.3.0. If not, reinstall it and restart your laptop.
Match the group number in the program to the one assigned on your Curo AI blocks.
If it disconnects quickly, try restoring the firmware to the previous version.
Artibo support & video guides
How to Set Up ARTIBO
This is a video on how to set up ARTIBO.
Guide Download →Things you'll need:
Download and install the ARTIBO Manager app on your smartphone.
Have your home or classroom Wi-Fi network name and password ready before you begin setup.