Cubroid technical support
Setup guides, firmware help and troubleshooting for Coding Blocks, Curo AI and Artibo. Choose your product below, or contact our team and we'll reply within one business day.
Which product do you need help with?
Every guide on this page is based on real questions from parents, teachers and schools, from first-time setup to a connection that keeps dropping.
Coding Blocks support
Short videos covering the Coding Cubroid and Advanced Cubroid apps, plus Cubroid Manager tasks like setting group numbers and updating firmware.
Getting started with the apps
Cubroid Manager: settings and firmware
Curo AI support
Curo AI combines Scratch 3.0, machine learning and Python. Start with the video, then open the answer that matches your issue.
Video guide
Common questions
Curo AI 2.0.0 isn't learning properly. How do I fix it? Important update
A fault in the machine learning feature stops Curo AI 2.0.0 from learning correctly. Uninstall your current version, then install Curo AI Python 3.0.1.
Everything works as before, with added Python features. The only difference is that the "Dot Plotting" command block for LED blocks isn't available in this version.
Which computers does Curo AI (Scratch 3.0) run on?
Curo AI currently runs on Windows only. Mac and Chromebook support isn't available yet.
How do I set up Curo AI for Python (Scratch 3.0 + AI + Python)?
Download the Curo AI for Python Setup 3.0.0 file from our shared folder, run the installer on a Windows computer, and follow the on-screen prompts.
The Curo AI program won't connect to my Curo AI blocks
Work through these checks in order. Most connection problems are solved by step 3.
- Restart Scratch LinkClose Scratch Link and open it again. If that doesn't help, restart your laptop.
- Check your internet connectionYour laptop needs to be online before it can connect to the blocks.
- Turn on Bluetooth®Make sure Bluetooth® is enabled. Some school laptops limit you to 1–6 connected devices by policy.
- Confirm your Scratch Link versionYou need version 1.4.3.0. If you have a different version, reinstall it and restart your laptop.
- Match the group numberThe group number in the program must match the one set on your Curo AI blocks.
- Connection drops within a minute?Restore the firmware to the previous version, then try connecting again.
Artibo support
Everything you need to get Artibo out of the box, connected to Wi-Fi and ready to code.
Video guide
Common questions
How do I set up Artibo?
Watch the setup video above, or download the written setup guide to follow along step by step.
Download the Artibo setup guide
Before you start, have these ready:
- ✓The Artibo Manager app, downloaded and installed on your smartphone.
- ✓Your Wi-Fi network name and password for home or the classroom.
Still need help?
If your issue isn't covered here, get in touch. Tell us which product you have and what you've already tried, and our team will reply within one business day.